Build a useful service request
Collect the property address, callback number, issue, and access details. Ask whether the caller owns the property or needs an authorised contact involved before a visit can be arranged.
From a routine fixture replacement to a caller with an urgent request, the first job is getting the right details to the right person. Agent37 helps your office do that without pulling technicians off a job.
See your price Month-to-month. Keep your number.
A front desk should fit the way your team works, from the first question to the final handoff.
Collect the property address, callback number, issue, and access details. Ask whether the caller owns the property or needs an authorised contact involved before a visit can be arranged.
Agree which requests should interrupt the on-call team and which should wait for the next office opening. The AI uses your escalation instructions rather than making its own safety judgments.
For water-heater replacements, remodel work, and larger jobs, capture scope and arrange the next conversation. Keep quoting separate from promises the team has not approved.
We’ll review your field-service platform and confirm whether a request can be booked directly or should be sent to dispatch for approval.
Talk through your setup ↗We aim to go live in a day once details are ready. Complex integrations and carrier transfers can take longer.
Agent37 supports 24/7 answering. The overnight booking and escalation rules are configured around your actual staffing and availability.
It should only share approved pricing language or fees. Work that needs inspection should be routed to your team for an estimate.
Yes. We can design the workflow so requests reach a dispatcher before a visit is confirmed.
From $149/month. Month-to-month. No setup fee.